Certification Exams

What should you expect at the testing center?

Admission Policy

We ask that you arrive at the test center 15 minutes before your scheduled appointment time. This will give you adequate time to complete the necessary sign-in procedures. If you arrive more than 15 minutes late for an exam and are refused admission, payments are due for the exam and delivery fees. Prior to entering the testing room, candidates are identified and processed for admission by the Test Administrator. Please be prepared to show two (2) valid forms of personal identification. Expired personal identification is not valid. The first and last name that you have used to register must match exactly the first and last name on both of the IDs that are presented on test day. All IDs required must be issued by the country in which you are testing. If you do not have a primary ID issued from the country you are testing in, a passport from your country of citizenship is required, along with a secondary ID. You will be required to present two forms of original (no photo copies), valid (unexpired) IDs; one form as a primary ID (government issued with name, photo, and signature) and one form as a secondary ID (with name and signature). This exam admission process also includes the following Enhanced Security Protocol admission steps: • Digital Signature • Digital Photograph You will not be allowed to take any personal items with you into the testing room. This includes all bags or purses, books, notes, personal computers or devices, cell phones, pagers, watches and wallets.

Reschedule Policy

If you need to reschedule an exam appointment you must do so at least one full business day (24 hours) before the appointment. Rescheduling an exam less than 24 hours before scheduled exam or not arriving for your scheduled appointment is considered a “no-show” and is subject to forfeit of the full exam fee. You may reschedule your appointment by calling the Pearson VUE call center, contacting the test center your appointment was scheduled with, or accessing the Microsoft Learning website and choosing the reschedule action. All registrations with accommodations must be rescheduled or cancelled through the call center.

Cancellation Policy

If you need to cancel an exam appointment you must do so at least one full business day (24 hours) before the appointment. Cancelling an exam less than 24 hours before scheduled exam or not arriving for your scheduled appointment is considered a “no-show” and is subject to forfeit of the full exam fee. You may cancel your appointment by calling the Pearson VUE call center, contacting the test center your appointment was scheduled with, or accessing the Microsoft Learning website and choosing the cancel action. All registrations with accommodations must be rescheduled or cancelled through the call center.

Exam retake policy

1.If a candidate does not achieve a passing score on an exam the first time, the candidate must wait at least 24 hours before retaking the exam.

2.If a candidate does not achieve a passing score the second time, the candidate must wait at least 14 days before retaking the exam a third time.

3.A 14-day waiting period is also imposed for the fourth and fifth subsequent exam retakes. A candidate may not take a given exam any more than five times per year (12 months). This 12-month period starts the day of the fifth unsuccessful exam retake. The candidate is then eligible to retake the exam 12 months from that date. To take a given exam more than five times per year, a candidate must submit a request and obtain prior permission from Microsoft.

4.If a candidate achieves a passing score on an exam, the candidate cannot take the exam again.